1. Pricing: Prices for made-to-order clothing will vary based on the design, fabric, and customization options chosen by the customer. A quote will be provided before production begins.
2. Payment: Full payment is required before production of the made-to-order clothing will begin. Payment can be made through the online store or via other agreed upon payment methods.
3. Production Time: The production time for made-to-order clothing will vary depending on the complexity of the design and availability of materials. An estimated timeline will be provided to the customer before payment is made.
4. Customization: Customers have the option to customize their made-to-order clothing by choosing colors, fabrics, sizes, and design details. Any changes requested after production has started may incur additional charges.
5. Sizing: Customers are responsible for providing accurate measurements when ordering made-to-order clothing. Refunds or exchanges will not be provided for items that do not fit due to inaccurate measurements provided by the customer.
6. Returns and Refunds: Made-to-order clothing is custom made for each customer and therefore, returns and refunds are not accepted unless the item is defective or damaged upon receipt.
7. Shipping: Shipping costs (foreign) for made-to-order clothing will be calculated at the time of purchase and will be added to the total cost. Customers will receive a tracking number once the item has been shipped.
8. Alterations: If adjustments are needed to the made-to-order clothing after it has been received, the customer may request alterations within a specified timeframe. Additional charges may apply for alterations.
9. Quality: We strive to provide high-quality made-to-order clothing that meets the customer’s expectations. If there are any concerns about the quality of the item received, please contact us immediately to discuss options for resolution.
10. Communication: We will keep customers informed throughout the production process and will respond promptly to any questions or concerns. Customers are encouraged to reach out if they have any requests or feedback.